Q&As

Has the ODR platform for England & Wales been set up, and what details of this should be included in terms and conditions of business?

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Published on LexisPSL on 23/12/2015

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Has the ODR platform for England & Wales been set up, and what details of this should be included in terms and conditions of business?

From 9 January 2016, all businesses that sell goods or services online must provide on their website a link to the EU Commission’s ODR platform (as must all online marketplace websites). Online traders who are committed to using alternative dispute resolution (ADR) must also provide information about the ODR platform in their contractual terms.

Regulation (EU) 524/2013, which deals with ODR for consumer disputes, provides some useful information on the proposed ODR platform:

  1. Article 5(1) states 'the Commission shall develop the ODR platform and be responsible for its operation, including all the translation functions necessary for the purpose of this regulation, its m

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