Equality Act 2010—discrimination in the provision of goods, services and facilities
Produced in partnership with Annabel Mackay of Baker McKenzie
Equality Act 2010—discrimination in the provision of goods, services and facilities

The following Commercial practice note Produced in partnership with Annabel Mackay of Baker McKenzie provides comprehensive and up to date legal information covering:

  • Equality Act 2010—discrimination in the provision of goods, services and facilities
  • Protected characteristics
  • Services
  • Provision of services—discrimination
  • Forms of discrimination
  • Direct discrimination
  • Discrimination by association
  • Discrimination by perception
  • Indirect discrimination
  • Harassment
  • More...

This Practice Note summarises the law and provides practical guidance to service providers in respect of their obligations to provide goods, services and facilities to their customers in a non-discriminatory way under the Equality Act 2010 (EqA 2010). It explains the protected characteristics under EqA 2010 and gives practical examples of the forms of direct discrimination, discrimination by association, discrimination by perception, indirect discrimination, harassment, victimisation and discrimination arising from a disability, and examples of what can be done to avoid discrimination. It also examines enforcement and remedies relating to EqA 2010 claims and its territorial scope.

See also: Compliance with the Equality Act 2010 by service providers—checklist.

For information on the application of EqA 2010 in the context of employment relationships, see Practice Note: Liability of employers and employees under the Equality Act 2010.

Protected characteristics

EqA 2010 ensures that people are treated equally regardless of the characteristics which they might have. In relation to the provision of services under EqA 2010, Pt 3, the following set of protected characteristics are relevant (although sexual orientation and religion or belief are not relevant protected characteristics for harassment claims):

  1. disability (being a physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities). For more information, see Practice Note: Disability

  2. gender reassignment (if the person is proposing to

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