Q&As

Does part-performance of an off-premises contract negate any rights and remedies available to a consumer where the service provider did not supply them with cancellation information?

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Published on LexisPSL on 09/01/2017

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Does part-performance of an off-premises contract negate any rights and remedies available to a consumer where the service provider did not supply them with cancellation information?
  • Consequences for cancellation rights
  • Consequences for payment

We assume the contract in question is an off-premises business-to-consumer (B2C) contract for the supply of services, with both contracting parties based in the UK.

Consequences for cancellation rights

Regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013) deals with the provision of services during the cancellation period and states that the trader should not provide the service during the cancellation period

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