Q&As

Does a cooling-off period apply to goods which are bespoke (eg windows) irrespective of where the contract is signed (eg in the clients’ home)?

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Published on LexisPSL on 28/02/2018

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Does a cooling-off period apply to goods which are bespoke (eg windows) irrespective of where the contract is signed (eg in the clients’ home)?
  • Right to cancel

The aim of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013), which implement Directive 2011/83/EU, the Consumer Rights Directive, as amended by the Consumer Contracts (Amendment) Regulations 2015, SI 2015/1629, is to ensure that consumers negotiating so-called off-premises agreements on the doorstep or in a field sales environment are in a similar position to those consumers who make purchases at retail premises. Th

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