The following Property Q&A provides comprehensive and up to date legal information covering:
We refer you to the ‘Redress scheme’ section of Practice Note: Regulation of letting and estate agents.
An estate agent must be a member of an approved redress scheme. There are currently three approved schemes (details of which are available from their respective websites):
The Property Ombudsman
Ombudsman Services: Property
Property Redress Scheme
Any complaint about an estate agent should first be dealt with in accordance with the agent's internal
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