Q&As

Do estate agents have to have a particular type of internal complaints handling procedure which is specific to their industry?

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Published on LexisPSL on 06/10/2016

The following Property Q&A provides comprehensive and up to date legal information covering:

  • Do estate agents have to have a particular type of internal complaints handling procedure which is specific to their industry?

We refer you to the ‘Redress scheme’ section of Practice Note: Regulation of letting and estate agents.

An estate agent must be a member of an approved redress scheme. There are currently three approved schemes (details of which are available from their respective websites):

  1. The Property Ombudsman

  2. Ombudsman Services: Property

  3. Property Redress Scheme

Any complaint about an est

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