Distance, doorstep and on-premises sales
Distance, doorstep and on-premises sales

The following Commercial practice note provides comprehensive and up to date legal information covering:

  • Distance, doorstep and on-premises sales
  • Background
  • Brexit
  • EU case law before and after Brexit
  • Guidance on the CCR 2013
  • Application of the CCR 2013
  • Key definitions
  • Consumer/trader
  • Distance contract
  • Off-premises contract
  • More...

Brexit: This Practice Note has been updated to reflect the position as of 1 January 2021. Note that retained EU law and Brexit SIs referred to in this Practice Note are not applicable nor in force until 11 pm (GMT) on 31 December 2020 (ie the end of the implementation period) and may be subject to change before this time.

This Practice Note summarises the law, guidance and practice relating to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013), which regulate contracts for the sale and supply of goods, services and digital content to consumers alongside other consumer protection legislation.

It explains when the CCR 2013 apply, the differences between distance, off-premises (doorstep) and on-premises contracts, what information must be provided to the consumer, and the consumer’s cancellation rights once the contract has been concluded. It also considers the rules on additional charges and help-lines, the consequences of failing to comply with the CCR 2013 and enforcement.

This Practice Note considers only the CCR 2013. However, businesses also need to be aware of other legislation which impacts how they trade, contract or otherwise deal with consumers. For more information, see Practice Note: Key consumer legislation—summary.


The CCR 2013 implemented the majority of Directive 2011/83/EU (OJ L 304/64), the EU Consumer Rights Directive (EU CRD), into UK law. The aim of the EU

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