Dealing with a grievance

The following Employment practice note provides comprehensive and up to date legal information covering:

  • Dealing with a grievance
  • Grievance procedures
  • How to deal with a grievance—initial steps
  • Informal resolution
  • Identifying the grievance
  • Special cases
  • How to deal with a grievance—grievance meeting
  • Preparing for the meeting
  • Holding the meeting
  • How to deal with a grievance—investigation
  • More...

Dealing with a grievance

IP COMPLETION DAY: 11pm (GMT) on 31 December 2020 marks the end of the Brexit transition/implementation period entered into following the UK’s withdrawal from the EU. At this point in time (referred to in UK law as ‘IP completion day’), key transitional arrangements come to an end and significant changes begin to take effect across the UK’s legal regime. This document contains guidance on subjects impacted by these changes. Before continuing your research, see Practice Note: Brexit and IP completion day—implications for employment lawyers.

Coronavirus (COVID-19): Issues relating to handling disciplinary and grievance matters during the coronavirus (COVID-19) pandemic are considered in Practice Note: Coronavirus (COVID-19)—handling disciplinary and grievance issues during the pandemic.

All employers will have employees who are dissatisfied at some point in time. It is therefore important for employers to have a means of resolving their complaints. A grievance procedure can be an effective tool in resolving disputes and maintaining a happy workforce.

Grievance procedures

Grievances are described in the Acas Code of Practice on disciplinary and grievance procedures (Acas Code) as concerns, problems or complaints that employees raise with their employers.

The right to obtain redress against a grievance is fundamental. It is implied into all contracts of employment that employers will reasonably and promptly afford employees a reasonable opportunity to obtain redress of any grievance they

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