Consumer Rights Act 2015—summary
Consumer Rights Act 2015—summary

The following Commercial practice note provides comprehensive and up to date legal information covering:

  • Consumer Rights Act 2015—summary
  • Background to the CRA 2015
  • Brexit
  • EU case law before and after Brexit
  • Aims of the CRA 2015
  • Key definitions under the CRA 2015
  • Goods
  • Digital content
  • Services
  • Mixed contracts
  • More...

Brexit: This Practice Note has been updated to reflect the position as of 1 January 2021. Note that retained EU law and Brexit SIs referred to in this Practice Note are not applicable nor in force until 11 pm (GMT) on 31 December 2020 (ie the end of the implementation period) and may be subject to change before this time.

This Practice Note provides an overview of the Consumer Rights Act 2015 (CRA 2015). The CRA 2015 provides consumer rights and remedies in respect of goods, digital content, and services, and reformed the law on unfair terms in consumer contracts. This Practice Note considers the aims of the CRA 2015 and the key definitions, controls on restrictions of liability, and rules on the treatment of unfair terms in consumer contracts contained therein. It also briefly considers the reform of enforcement powers, extension of civil remedies, and consumer collective actions for anti-competitive behaviour under the CRA 2015, as well as the provisions relating to letting agents and secondary ticketing.

Background to the CRA 2015

The CRA 2015 received Royal Assent on 26 March 2015 and provided for a major overhaul and rationalisation of consumer law in the UK. In particular, the CRA 2015 covers consumer rights and remedies for the sale of goods and the supply of services and digital content, and reforms the law on unfair terms

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