The following Commercial guidance note provides comprehensive and up to date legal information covering:
The Consumer Rights Act 2015 (CRA 2015) received Royal Assent on 26 March 2015 and provided for a major overhaul and rationalisation of consumer law in the UK. In particular, the CRA 2015 covers consumer rights and remedies for the sale of goods and the supply of services and digital content, and reforms the law on unfair terms in consumer contracts. In addition, it introduced changes to the enforcement of consumer law. The CRA 2015 took effect on 1 October 2015 under the Consumer Rights Act 2015 (Commencement No 3, Transitional Provisions, Savings and Consequential Amendments) Order 2015, SI 2015/1630.
The territorial application of the CRA 2015 extends to England and Wales, Scotland and Northern Ireland, with certain specific exceptions.
For more detailed consideration of the application of the CRA 2015 to goods, services, digital content and unfair terms, see Practice Notes:
Consumer Rights Act 2015—goods
Consumer Rights Act 2015—services
Consumer Rights Act 2015—digital content, and
Consumer Rights Act 2015—unfair terms
The CRA 2015 deals with:
rights and remedies for supplies of goods
rights and remedies for supplies of digital content
rights and remedies for supplies of services
unfair terms in consumer contracts
the reform of consumer law enforcement powers
consumer collective actions for anti-competitive behaviour
**excludes LexisPSL Practice Compliance, Practice Management and Risk and Compliance. To discuss trialling these LexisPSL services please email customer service via our online form. Free trials are only available to individuals based in the UK. We may terminate this trial at any time or decide not to give a trial, for any reason. Trial includes one question to LexisAsk during the length of the trial.
To view the latest version of this document and thousands of others like it, sign-in to LexisPSL or register for a free trial.
Existing user? Sign-in
Take a free trial
Take a free trial
0330 161 1234