Consumer Rights Act 2015—summary
Consumer Rights Act 2015—summary

The following Commercial guidance note provides comprehensive and up to date legal information covering:

  • Consumer Rights Act 2015—summary
  • Background to the CRA 2015
  • Aims of the CRA 2015
  • Key definitions under the CRA 2015
  • Goods
  • Digital content
  • Services
  • Mixed contracts
  • Controls on restrictions of liability
  • Unfair terms
  • more

Brexit: As of exit day (11pm on 31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has entered an implementation period, during which it continues to be subject to EU law. This has an impact on this Practice Note. For further guidance, see Brexit Bulletin—key updates, research tips and resources and Brexit toolkit.

Background to the CRA 2015

The Consumer Rights Act 2015 (CRA 2015) received Royal Assent on 26 March 2015 and provided for a major overhaul and rationalisation of consumer law in the UK. In particular, the CRA 2015 covers consumer rights and remedies for the sale of goods and the supply of services and digital content, and reforms the law on unfair terms in consumer contracts. In addition, it introduced changes to the enforcement of consumer law. The CRA 2015 took effect on 1 October 2015 under the Consumer Rights Act 2015 (Commencement No 3, Transitional Provisions, Savings and Consequential Amendments) Order 2015, SI 2015/1630.

The territorial application of the CRA 2015 extends to England and Wales, Scotland and Northern Ireland, with certain specific exceptions.

For more detailed consideration of the application of the CRA 2015 to goods, services, digital content and unfair terms, see Practice Notes:

  1. Consumer Rights Act 2015—goods

  2. Consumer Rights Act 2015—services

  3. Consumer