The following Commercial guidance note provides comprehensive and up to date legal information covering:
This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to services, and sets out the consumer’s statutory rights under the CRA 2015 in respect of services contracts. This Practice Note considers the standards that apply to the supply of services and the consumer remedies for non-conforming services.
For a general overview of the CRA 2015, including the meaning of important terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary.
For consideration of the application of the CRA 2015 to goods, digital content and unfair terms, see Practice Notes:
Consumer Rights Act 2015—goods
Consumer Rights Act 2015—digital content
Consumer Rights Act 2015—unfair terms
Helpful guidance on the CRA 2015’s application to services has been provided by the Trading Standards Institute (TSI Guidance) and the Department for Business, Energy & Industrial Strategy (BEIS Guidance), which may assist lawyers when advising on the CRA 2015 in the context of services contracts.
This Practice Note only addresses the rights and obligations of traders in respect of services set out in the CRA 2015; it is important to note that there is a large amount of sector specific legislation which governs the provision of certain services to consumers, which may apply in addition to or instead of the CRA 2015, but which is outside of the scope of this Practice Note.
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