Consumer Rights Act 2015—services
Consumer Rights Act 2015—services

The following Commercial guidance note provides comprehensive and up to date legal information covering:

  • Consumer Rights Act 2015—services
  • Application of the CRA 2015 to services
  • Statutory rights
  • Standards of services
  • Binding information
  • Price of services
  • Time for performance
  • Remedies for non-conforming services
  • Other remedies
  • Right to require repeat performance
  • more

Brexit: As of exit day (11pm on 31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has entered an implementation period, during which it continues to be subject to EU law. This has an impact on this Practice Note. For further guidance, see Brexit Bulletin—key updates, research tips and resources and Brexit toolkit.

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to services, and sets out the consumer’s statutory rights under the CRA 2015 in respect of services contracts. This Practice Note considers the standards that apply to the supply of services and the consumer remedies for non-conforming services.

For a general overview of the CRA 2015, including the meaning of important terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary.

For consideration of the application of the CRA 2015 to goods, digital content and unfair terms, see Practice Notes:

  1. Consumer Rights Act 2015—goods

  2. Consumer Rights Act 2015—digital content

  3. Consumer Rights Act 2015—unfair terms

Helpful guidance on the CRA 2015’s application to services has been provided by the Trading Standards Institute (TSI Guidance) and the Department for Business, Energy & Industrial Strategy (BEIS Guidance), which may assist lawyers when advising on the CRA 2015 in the context of services contracts.

This Practice Note