Consumer Rights Act 2015—services
Consumer Rights Act 2015—services

The following Commercial practice note provides comprehensive and up to date legal information covering:

  • Consumer Rights Act 2015—services
  • Brexit
  • EU case law before and after Brexit
  • Application of the CRA 2015 to services
  • Statutory rights
  • Standards of services
  • Binding information
  • Price of services
  • Time for performance
  • Remedies for non-conforming services
  • More...

Brexit: This Practice Note has been updated to reflect the position as of 1 January 2021. Note that retained EU law and Brexit SIs referred to in this Practice Note are not applicable nor in force until 11 pm (GMT) on 31 December 2020 (ie the end of the implementation period) and may be subject to change before this time.

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to services, and sets out the consumer’s statutory rights under the CRA 2015 in respect of services contracts. This Practice Note considers the standards that apply to the supply of services and the consumer remedies for non-conforming services.

For a general overview of the CRA 2015, including the meaning of important terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary.

For consideration of the application of the CRA 2015 to goods, digital content and unfair terms, see Practice Notes:

  1. Consumer Rights Act 2015—goods

  2. Consumer Rights Act 2015—digital content

  3. Consumer Rights Act 2015—unfair terms

Helpful guidance on the CRA 2015’s application to services has been provided by the Chartered Trading Standards Institute (CTSI Guidance) and the Department for Business, Energy & Industrial Strategy (BEIS Guidance), which may assist lawyers when advising on the CRA 2015 in the context of services contracts.

This Practice Note only addresses the rights and obligations of traders

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