Consumer Rights Act 2015—goods
Consumer Rights Act 2015—goods

The following Commercial practice note provides comprehensive and up to date legal information covering:

  • Consumer Rights Act 2015—goods
  • Brexit
  • EU case law before and after Brexit
  • Application of the CRA 2015 to goods
  • Choice of law
  • Statutory rights
  • Standards of goods
  • Goods must be of satisfactory quality
  • Goods must be fit for a particular purpose
  • Goods must be as described
  • More...

Brexit: This Practice Note has been updated to reflect the position as of 1 January 2021. Note that retained EU law and Brexit SIs referred to in this Practice Note are not applicable nor in force until 11 pm (GMT) on 31 December 2020 (ie the end of the implementation period) and may be subject to change before this time.

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to goods, and sets out the consumer’s statutory rights under the CRA 2015 in respect of supply of goods contracts. This Practice Note considers the standards that apply to goods, consumer remedies for non-conforming goods, rules on the delivery of goods and passing of risk, guarantees and extended warranties of insurance, and the sale of second-hand goods (including at public auctions).

For a general overview of the CRA 2015, including the meaning of important terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary.

For consideration of the application of the CRA 2015 to services, digital content and unfair terms, see Practice Notes:

  1. Consumer Rights Act 2015—services

  2. Consumer Rights Act 2015—digital content

  3. Consumer Rights Act 2015—unfair terms

Helpful guidance on the CRA 2015’s application to goods has been provided by the Chartered Trading Standards Institute (CTSI) and the Department for Business, Energy & Industrial Strategy (BEIS Guidance), which may assist lawyers

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