Consumer Rights Act 2015—goods
Consumer Rights Act 2015—goods

The following Commercial guidance note provides comprehensive and up to date legal information covering:

  • Consumer Rights Act 2015—goods
  • Application of the CRA 2015 to goods
  • Statutory rights
  • Standards of goods
  • Installed goods
  • Digital content within goods
  • Binding information
  • Right to supply
  • Third party rights in goods
  • Delivery and risk
  • more

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to goods, and sets out the consumer’s statutory rights under the CRA 2015 in respect of supply of goods contracts. This Practice Note considers the standards that apply to goods, consumer remedies for non-conforming goods, rules on the delivery of goods and passing of risk, guarantees and extended warranties of insurance, and the sale of second-hand goods (including at public auctions).

For a general overview of the CRA 2015, including the meaning of important terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary.

For consideration of the application of the CRA 2015 to services, digital content and unfair terms, see Practice Notes:

  1. Consumer Rights Act 2015—services

  2. Consumer Rights Act 2015—digital content

  3. Consumer Rights Act 2015—unfair terms

Helpful guidance on the CRA 2015’s application to goods has been provided by the Trading Standards Institute (TSI Guidance) and the Department for Business, Energy & Industrial Strategy (BEIS Guidance), which may assist lawyers when advising on the CRA 2015 in the context of supply of goods contracts.

The CRA 2015 re-implemented the Consumer Sales Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees, and the provisions of the Consumer Rights Directive 2011/83/EU dealing with the delivery of goods, passing of risk and the status of