The following Commercial guidance note provides comprehensive and up to date legal information covering:
This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to goods, and sets out the consumer’s statutory rights under the CRA 2015 in respect of supply of goods contracts. This Practice Note considers the standards that apply to goods, consumer remedies for non-conforming goods, rules on the delivery of goods and passing of risk, guarantees and extended warranties of insurance, and the sale of second-hand goods (including at public auctions).
For a general overview of the CRA 2015, including the meaning of important terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary.
For consideration of the application of the CRA 2015 to services, digital content and unfair terms, see Practice Notes:
Consumer Rights Act 2015—services
Consumer Rights Act 2015—digital content
Consumer Rights Act 2015—unfair terms
Helpful guidance on the CRA 2015’s application to goods has been provided by the Trading Standards Institute (TSI Guidance) and the Department for Business, Energy & Industrial Strategy (BEIS Guidance), which may assist lawyers when advising on the CRA 2015 in the context of supply of goods contracts.
The CRA 2015 re-implemented the Consumer Sales Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees, and the provisions of the Consumer Rights Directive 2011/83/EU dealing with the delivery of goods, passing of risk and the status of
**excludes LexisPSL Practice Compliance, Practice Management and Risk and Compliance. To discuss trialling these LexisPSL services please email customer service via our online form. Free trials are only available to individuals based in the UK. We may terminate this trial at any time or decide not to give a trial, for any reason. Trial includes one question to LexisAsk during the length of the trial.
To view the latest version of this document and thousands of others like it, sign-in to LexisPSL or register for a free trial.
Existing user? Sign-in
Take a free trial
Take a free trial
0330 161 1234