Clients you do not meet—before 13 June 2014 [Archived]
Clients you do not meet—before 13 June 2014 [Archived]

The following Practice Compliance practice note provides comprehensive and up to date legal information covering:

  • Clients you do not meet—before 13 June 2014 [Archived]
  • Key terms
  • Right to cancel
  • Qualifying requirements
  • Exempt agreements
  • Notice of cancellation rights
  • Timing of notice of cancellation rights
  • Format of notice of cancellation rights
  • Cancellation period
  • Cancellation by the client
  • More...

Clients you do not meet—before 13 June 2014 [Archived]

You are required to give certain information to the client where the Consumer Protection (Distance Selling) Regulations 2000, SI 2000/2334 apply. Most of this information must be supplied before the contract is made. With the exception of cancellation rights, the information requirements broadly replicate what you should include in your client care letter or terms of business. This practice note therefore concentrates on cancellation rights.

The Distance Selling Regulations may apply where you do not meet your client before entering into a contract to provide legal services. Where you meet the client away from your office, you may be subject Cancellation of Contracts made in a Consumer's Home or Place of Work etc Regulations 2008, SI 2008/1816. For more information see practice note: Contracts made at client's home or workplace—before 13 June 2014 [Archived].

Key terms

ABSalternative business structure regulated by the SRA—characterised by the involvement of non-lawyer owners and/or managers
Distance Selling Regulations 2000Consumer Protection (Distance Selling) Regulations 2000, SI 2000/2334
firmsolicitor practice or ABS
OFTOffice of Fair Trading
solicitor practicesole practice, partnership, LLP or company wholly owned and managed by lawyers

Right to cancel

Whenever you agree to act for a client, you are entering into a contract for services. Clients who are covered by the Distance SellingRegulations 2000 have the right to cancel that contract.

Qualifying

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