The following Practice Compliance practice note provides comprehensive and up to date legal information covering:
This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as wider requirements in relation to client care. There is a separate Practice Note providing more detailed guidance on the SRA’s 2019 client care requirements—see Practice Note: Client care 2019—law firms.
Regulatory requirements in relation to client care are extensive and cover a wide range of areas; some of which are so large they command their own Practice Notes (and even subtopics). Requirements are contained in the 2019 Principles and Codes.
The first point to note is that having occupied prime spot in the 2011 Code of Conduct with chapter 1 dedicated to it, client care is not a key concept in the 2019 Codes. Indeed the phrase ‘client care’ does not appear once in the 2019 regime. Instead, the 2019 Codes focus on ‘service and competence’.
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