Client care letter and terms of business 2019—information requirements
Client care letter and terms of business 2019—information requirements

The following Practice Compliance practice note provides comprehensive and up to date legal information covering:

  • Client care letter and terms of business 2019—information requirements
  • Letterhead
  • Pricing and service
  • Regulatory status and client protection
  • Referrals, introductions and separate businesses
  • Complaints
  • Financial services
  • Cancellation rights
  • Data protection

This Practice Note is intended for law firms. It sets out key information requirements in the SRA Standards and Regulations that are relevant to client care letters and terms of business after 25 November 2019, together with relevant SRA and Law Society guidance. It also pulls together key information requirements from non-legal sector specific regulation, eg in relation to cancellation rights or data protection.

There is very little information that the SRA specifically requires you to provide to the client in writing at the outset of their matter, ie in your client care letter or terms of business. In fact, there is no regulatory requirement to have either a client care letter or a terms of business document. However, the SRA clearly expects firms to have a client care letter, as it has produced guidance on client care letters, which is reflected in this Practice Note.

This Practice Note identifies key information that you must provide to comply with:

  1. an SRA requirement, eg in sections relating to:

    1. your regulatory status and regulatory protections available to the client

    2. your letterhead

    3. pricing, including the likely overall cost of the matter and any costs incurred—see also separate: Information on costs 2019—law firms—checklist

    4. complaints—see Practice Note: Complaints 2019—law firms

    5. your duties to the court

    6. introductions to third parties—see Practice Note: Introductions to third parties 2019

    7. referral and fee sharing disclosure—see

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