Client care—family law
Client care—family law

The following Family practice note provides comprehensive and up to date legal information covering:

  • Client care—family law
  • Solicitors Regulation Authority 2019 regulatory regime
  • Law Society guidance
  • Resolution guidance
  • Client care—service and competence
  • Client care letters
  • Costs
  • Interim and statute bills
  • Publicly funded clients
  • Privately funded clients
  • More...

Client care is about providing a proper standard of service to clients. This Practice Note sets out the Solicitors Regulation Authority (SRA) 2019 regulatory regime in relation to client care, service and competence, client care letters and the information to be detailed therein including costs limits, interim and statute bills, complaints handling, termination of instructions and specific information which must be provided where a client is either privately or publicly funded. It also considers the Resolution Code of Practice, Law Society guidance and the view of the Legal Ombudsman (LeO) in relation to client care.

Solicitors Regulation Authority 2019 regulatory regime

From 25 November 2019, the SRA Standards and Regulations 2019 are in force, replacing the SRA Handbook and Code of Conduct 2011. Mandatory outcomes and non-mandatory indicative behaviours are replaced with a more principles-based regulatory scheme.

The key requirements of the SRA Standards and Regulations 2019 include the SRA:

  1. Principles

  2. Code of Conduct for Solicitors, registered European lawyers (RELs) and registered foreign lawyers (RFLs) (SRA Code of Conduct for Solicitors) 2019

  3. Code of Conduct for Firms 2019

  4. Accounts Rules 2019, and

  5. Glossary

For further guidance, see Practice Note: The Solicitors Regulation Authority (SRA) regime 2019 for family lawyers.

Law Society guidance

In addition to the SRA 2019 regulatory regime, solicitors must also have regard to the Law Society guidance on:

  1. client care information

  2. which parts of a client file

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