Choosing and using cloud services
Produced in partnership with David Smith of Anthony Gold Solicitors
Choosing and using cloud services

The following Practice Management guidance note Produced in partnership with David Smith of Anthony Gold Solicitors provides comprehensive and up to date legal information covering:

  • Choosing and using cloud services
  • Choosing a cloud service provider
  • Using cloud services
  • Maintaining backup and access
  • Reviewing and maintaining security

Choosing a cloud service provider is only part of the equation; you must also ensure you use the services effectively.

Choosing a cloud service provider

The first step in choosing a suitable cloud service provider is to consider precisely which services you are proposing to place in the cloud. All cloud services run the risk of downtime. So choosing an email provider, which may be able to survive periods of downtime, differs from choosing a provider for critical services like a case management or telephone system

The market is constantly evolving, so it makes sense to consider an overview of what is on offer. IT consultants are available, but it is worth keeping in mind that their choice may be influenced by referral or work arrangements. Ask your consultant to give you two or three recommendations to choose from.

When making a final selection the cloud provider contract will set out the scope of the relationship and services offered. Some key areas will need to be considered carefully, including: availability, data control, and security.

Availability

Availability or up time is a critical factor in selecting a provider.

Availability needs to be considered in the context of a service that needs to work 24 hours a day, seven days a week. You may be impressed by a service provider who contractually commits to 99%

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