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On 21 March 2017, the Chief Legal Officers’(CLOs) Forum (the Forum) met to discuss the value and effectiveness of measuring the quality of in-house legal departments. Central to the discussion was identifying the pitfalls and sharing practical lessons that can be learned from adopting such metrics into the business.
The key topics discussed in this paper are as follows:
why build and use metrics?
cost-saving v time-wasting
how to gather data and metrics
challenges and practical lessons
aligning with the business
what is an ideal metric measure?
Click here for a PDF copy of the Forum paper.
The Forum opened with the acknowledgment that many in-house legal teams are struggling to incorporate metrics into their work. The general consensus among the CLOs in attendance was that little was being done by their legal teams to measure their performance or gather information that could be used to demonstrate their quality. This was partly attributed to the lawyers’ understandable dislike of being ‘measured’.
However, there has also been a notable shift in thinking in recent years. Whereas in the past, lawyers felt that demonstrating their 'value' to the business was simply not something that they needed to do, it is now generally accepted that the need for and use of assessment frameworks in the legal team is inevitable. Metrics allow CLOs to evaluate and improve the
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