The following Practice Compliance Q&A provides comprehensive and up to date legal information covering:
SRA Standards and Regulations 2019 require you to ensure:
clients are informed in writing at the time of engagement about their right to complain about your services and your charges and how complaints can be made—Code for Solicitors, para 8.3
that when clients have made a complaint to you, if this has not been resolved to the client’s satisfaction within eight weeks following the making of a complaint, they are informed in writing of any right they have to complain to Legal Ombudsman (LeO), the time frame for doing so and full details of how to contac
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Practical completion marks the end of the construction period of a project, when the works are 'finished' and the employer can occupy and/or use them. Practical completion also typically marks the start of the defects liability period/maintenance period.As explained below, practical completion is an
BREXIT: As of 31 January 2020, the UK is no longer an EU Member State, but has entered an implementation period during which it continues to be treated by the EU as a Member State for many purposes. As a third country, the UK can no longer participate in the EU’s political institutions, agencies,
What is quia timet relief?Injunctions are generally awarded where a party has already suffered a wrong. For guidance on injunctions generally, see Practice Note: Injunctions—guiding principles. However, an injunction may be sought before a party's rights have been infringed on the basis that they
Brexit: The UK's departure from the EU on exit day ie Friday 31 January 2020 has implications for practitioners dealing with provisions in the CPR relevant to cross border matters, including CPR 5.4C (discussed below). For guidance on the impact of Brexit on the CPR, see Cross border
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