Q&As

Can a retailer request proof of purchase if a consumer returns faulty goods?

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Published on LexisPSL on 28/09/2017

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Can a retailer request proof of purchase if a consumer returns faulty goods?

In conducting our research we have focused on the statutory rights under the Consumer Rights Act 2015 (CRA 2015) relating to faulty goods.

Consumers have rights where goods are faulty or not as described, and retailers' returns policies can add to, but not take away from, these rights. Under CRA 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described; they are a

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