Building relationships with business colleagues/clients
Published by a LexisPSL In-house Advisor expert
Last updated on 20/11/2019

The following In-house Advisor practice note provides comprehensive and up to date legal information covering:

  • Building relationships with business colleagues/clients
  • Understanding the pressures which they are under
  • Understanding the misconceptions which they may have
  • Understanding their reluctance to seek or heed legal advice

Building relationships with business colleagues/clients

This Practice Note offers practical guidance and tips for in-house lawyers on how to build and improve relationships with individuals within the business.

Understanding the pressures which they are under

Whether you prefer to refer to those you work with as your ‘clients’ or ‘business colleagues’, the starting point for building a relationship is to see the world through their eyes.

There are all sorts of pressures your colleagues could be under, these may include:

  1. time deadlines

  2. sales/profits/costs targets

  3. governance'>corporate governance requirements

  4. competitive landscape

  5. regulation

  6. new processes or procedures

  7. limited experience in role/sector/industry

The business world is unforgiving. If we fail to recognise and understand the pressures facing our business colleagues, or fail to work with them in a way that helps relieve these pressures, all parties may end up feeling exasperated or demoralised which is not conducive to building a great relationship and being seen as an effective business partner.

Understanding the misconceptions which they may have

Business people want to develop or preserve their business—they are not interested in which legal topics are relevant. Your job is to make sure that they get the appropriate distillation of pertinent legal information at the right time.

Do not make the mistake of trying to explain issues to them in the way in which you learned the law. A technique which has worked well is to highlight a myth,

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