Building relationships with business colleagues/clients
Building relationships with business colleagues/clients

The following In-house Advisor practice note provides comprehensive and up to date legal information covering:

  • Building relationships with business colleagues/clients
  • Understanding the pressures which they are under
  • Understanding the misconceptions which they may have
  • Understanding their reluctance to seek or heed legal advice

Some in-house lawyers dislike referring to ‘clients’ (sounds too aloof in the in-house context) or ‘business colleagues’ (sounds as if the in-house lawyers are not part of the business).

The starting point for building a relationship is to see the world through your business colleagues’ eyes.

Understanding the pressures which they are under

  1. time deadlines

  2. sales/profits/costs targets

  3. corporate governance

  4. competition

  5. technology innovation

  6. regulation

  7. new challenges

  8. limited experience

The business world is unforgiving and unless we understand the pressures, have some sympathy for them and work with our business colleagues to grapple with them successfully, we are likely to end up exasperated or demoralised.

Understanding the misconceptions which they may have

Business people want to develop or preserve their business—they are not interested in which legal topics are relevant. Your job is to make sure that they get the appropriate distillation of the legal dimension at the right time. Do not make the mistake of trying to explain issues to them in the way in which you learned the law. A technique which has worke

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