Q&As

Are there any legal requirements in respect of customer complaints handling for (non legal or financial) businesses?

read titleRead full title
Published on LexisPSL on 21/06/2016

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Are there any legal requirements in respect of customer complaints handling for (non legal or financial) businesses?
  • ODR platform
  • Business to consumer regulation
  • Trading online

As a starting point, it will be necessary to check industry specific regulations and any guidance applicable to the business and to consider any Trade Association or Membership guidance and standards which may apply.

We refer you initially to the following Practice Note: Consumer protection—risk management review, which provides guidance on best practice in consumer protection.

ODR platform

There is a requirement that all businesses that sell goods or services online must provide on their website a link to the EU Commission’s ODR (Online dispute resolution) platform (as must all online marketplace websites). Online traders who are committed to using alternative dispute resolution (ADR) must also provide information ab

Related documents:

Popular documents