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An appraisal process can deliver significant improvements in morale, skills and staff retention, but to achieve these goals everyone involved needs to understand how to conduct effective appraisals and be aware of what appraisals can and can’t deliver.
Appraisals can cause a great deal of anxiety for many managers and employees.
Managers are typically concerned about:
the time taken to complete them
how to give feedback that is critical
the feedback they may receive from their team and other colleagues
adverse reactions from individual appraisees (tears, anger etc)
completing the paperwork appropriately
Appraisees' main concerns are:
fear of hearing where they are under-performing
concerns about pay and reward (if appraisals are linked to financial incentives)
cynicism about the effectiveness of appraisals
not having the opportunity to put forward their version of events
what to do if they feel they have received an unfair appraisal
Appraisal training is needed to address these concerns and respond to any other questions or worries those involved in the process may have.
If an employer is implementing a new appraisal process or making significant changes to an existing programme, ideally everyone involved in the process should attend training on it. Compulsory training programmes are rarely popular with those required to attend, but they are an
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