ADR for Consumer Disputes (Competent Authorities) Regulations 2015
ADR for Consumer Disputes (Competent Authorities) Regulations 2015

The following Dispute Resolution practice note provides comprehensive and up to date legal information covering:

  • ADR for Consumer Disputes (Competent Authorities) Regulations 2015
  • What are the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities) Regulations 2015 and the Amended Consumer ADR Regs?
  • Background to the Consumer ADR Regulations 2015
  • The Consumer ADR Regulations 2015—what do you need to know?
  • How are the Consumer ADR Regulations set out?
  • Parts 1—General provisions and Part 3—single point of contact
  • Competent Authorities and ADR Entities—Part 2
  • Who are the Competent Authorities?
  • How does an ADR service provider become an approved ADR entity?
  • The list of approved ADR Entities (regulations 10–13 and Schedules 4–6)
  • More...

Brexit: The UK's departure from the EU on exit day ie Friday 31 January 2020 has implications for practitioners considering settlement to determine a dispute. For guidance, see Cross border considerations—checklist—Settlement—Brexit specific.

What are the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities) Regulations 2015 and the Amended Consumer ADR Regs?

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities) Regulations 2015 (SI 2015/542) ('the Consumer ADR Regulations') came into force:

  1. Parts 1–3 on 7 April 2015

  2. Parts 4–5 on 1 October 2015

The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (SI 2015/1392) (the 'Amended Consumer ADR Regs') were published in June 2015 and came into force on 9 July 2015 and, in relation to those regulations concerning the Online Dispute Resolution platform, 9 January 2016.

Together they are the UK Government's implementation of the EU ADR Directive 2013/11/EU which aims to promote the use of ADR in consumer disputes by encouraging the use of approved ADR entities that ensure minimum quality standards. The EU ADR Directive is the European Parliament's response to recognition both that ADR is an effective, low-cost and speedy means of resolving consumer disputes (thus promoting trade) and yet that the provision of ADR services throughout the Union is currently fragmented and inconsistent.

Thus the fundamental purpose of the Consumer ADR Regulations and Amended Consumer ADR Regs is to:

  1. designate the Competent Authorities

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