Jacqui Hatfield

Jacqui Hatfield heads up the financial services regulatory team in London. She has more than 20 years' experience of providing regulatory advice across the broad spectrum of the financial services regulated community.

Jacqui's clients range from asset managers, brokers, banks, fund managers, fund platforms, payment service providers, e-money issuers, FinTech companies, exchanges and corporate finance boutiques. She advises clients based both within the UK and overseas, including the EU and United States.

Jacqui provides regulatory advice to both the buy side and sell side and covers both retail and wholesale business. Typical work includes advising on issues relating to authorisation, structuring, outsourcing, systems and controls, conduct of business, financial resources, market abuse, EU directives, promotion and distribution of investments, money laundering, payment services and consumer credit. Typical work also includes providing specialist regulatory advice on transactions within the financial services sector. Jacqui is particularly active in the Fintech space, with clients ranging from peer to peer lending platforms, challenger banks, app payment providers, robo advisers and on-line broker dealers.
Contributed to


Consumer credit agreements—pre-contract requirements
Practice notes

The Financial Conduct Authority (FCA) has emphasised that one of the main principles underpinning the consumer credit rules is to ensure that consumers are treated fairly. This includes ensuring a customer is provided with full pre-contract disclosure that complies with Chapter 4 of the Consumer Credit Sourcebook (CONC).This Practice Note examines pre-contract disclosure in consumer credit agreements, under the requirements of the Consumer Credit (Disclosure of Information) Regulations 2010 (SI 2010/1013) (amended by the Consumer Credit (Amendment) Regulations 2010 (SI 2010/1969) (the Disclosure Regulations) which implement the requirements of the Consumer Credit Directive (CCD) into UK law together with regulatory requirements encapsulated in Chapter 4 of the Financial Conduct Authority Sourcebook on Consumer Credit (CONC 4).

Consumer credit: rules relating to arrears, default and recovery
Practice notes

Firms carrying on a consumer credit-related activity must comply with the Financial Conduct Authority’s (FCA) Consumer Credit Sourcebook (CONC). Chapter 7 of CONC contains the relevant rules and guidance on arrears, default and recovery (including repossession). These rules set out the requirements with which lenders must comply in relation to how their businesses collect debts and manage borrowers in arrears and forbearance, including how they communicate and how they propose to assist borrowers in difficulty.

Consumer credit—loans to employees and directors and employee share schemes
Practice notes

This practice note examines the circumstances under which loans to employees may fall within the scope of the UK consumer credit regime; employee share schemes and the exemptions available; the implications for a firm if its arrangements fall within the scope of the UK consumer credit regime and are not exempt.

Exempt consumer credit agreements under the FSMA 2000 (Regulated Activities) Order 2001
Practice notes

This Practice Note seeks to explain the types of agreements which will be exempt agreements under the FCA consumer credit regimes. Entering into these exempt agreements will exempt a lender from carrying out the activity of entering into a regulated credit agreement as lender. Some other regulated activities relating to consumer credit agreements may also be exempt if relating to these types of agreements. However, these are dealt with separately in other Practice Notes.

FCA authorisation rules relating to consumer credit firms
Practice notes

This Practice Note will provide an overview of the authorisation regime for consumer credit firms. It will also include details of the difference between the authorisation regime and the interim permission regime for consumer credit firms; the limited permission regime; threshold conditions; regulatory reporting requirements for consumer credit firms and an introduction on how firms should prepare for authorisation.

Operating an electronic system in relation to consumer lending
Practice notes

This Practice Note examines the regulated activity operating an electronic system in relation to consumer lending, including, the main elements of operating an electronic system in relation to lending, the meaning of business purpose when operating an electronic system, the relation to peer-to-peer lending and the rules applicable to firms authorised to operate an electronic system in relation to lending.

Passporting and consumer credit
Practice notes

This Practice Note examines the procedures firms authorised in other EEA Member States may be permitted to use in order to provide certain consumer credit services within the UK through by either exercising rights under CRD IV or MiFID II, exercising treaty rights under FSMA 2000, Sch 4, or providing services entirely at a distance by electronic means from an EEA Member State under the E-Commerce Directive.

Regulated activities for debt management firms and not-for-profit bodies
Practice notes

This Practice Note details the debt related regulated activities including debt adjusting, debt counselling, debt collecting and debt administration.

Regulated activities relating to the provision of credit information services and credit references
Practice notes

This Practice Note provides an overview of the regulated activities of providing credit information services and providing credit references under the Financial Services and Markets Act 2000 (FSMA 2000) and articles 89A and 89B of the Financial Services and Markets Act (Regulated Activities) Order 2001(RAO). It examines what constitutes these regulated activities and the consequences of failing to obtain authorisation to undertake such an activity.

Regulated activities—credit broker
Practice notes

This Practice Note provides an overview of the main elements of the regulated activity of credit broking under the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001, SI 2001/544 and Financial Conduct Authority’s consumer credit regime.

Responsible lending requirements—CONC 5
Practice notes

This Practice Note looks at the Financial Conduct Authority’s (FCA) Consumer Credit Sourcebook (CONC) chapter 5 (CONC 5) concerning rules and guidance on responsible lending requirements, including the requirement to conduct a creditworthiness assessment before entering into an agreement, conduct of business in relation to credit brokering and P2P agreements and conduct of business in relation to affordability and creditworthiness.

Restrictions on varying or modifying consumer credit agreements
Practice notes

This practice note examines the restrictions placed upon authorised firms when varying consumer credit agreements. It will discuss the restrictions on varying consumer credit agreements, how can a party to a regulated agreement vary the agreement at its own discretion (unilateral), the relevant rules relating to modifying agreements, pre-contractual requirements and modifying agreement, and the practical issues do firms need to consider.

Practice areas


  • Consulting Editorial Board
  • Contributing Author


  • B.A., Law and Business Administration, University of Leicester, Honors
  • LL.M., International Business Legal Studies , University of Exeter

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