The EU Charter provides that every person has the right:
(1) to have his or her affairs handled impartially, fairly and within a reasonable time by the institutions, bodies, offices and agencies of the EU1; and
(2) to have the EU make good any damage caused by its institutions or by its servants in the performance of their duties, in accordance with the general principles common to the laws of the member states2.
The Charter also provides that every person may write to the institutions of the EU in one of the languages of the treaties3 and must have an
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