Detailed provision is made by rules under the Pension Schemes Act 1993 relating to the procedure on an investigation into a complaint or dispute by the Pensions Ombudsman1. The Pensions Ombudsman is required to acknowledge receipt of the details of a complaint or receipt and supply copies of the details and other documents to the respondent or, where he does not propose to investigate the complaint or dispute, forthwith to inform the complainant or his representative that he does not propose to conduct an investigation2.
Provision is made as to the action to be taken by the respondent on receipt
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