132. Complaints procedure.

Complaints1 are to be made to the relevant authority2, and are to be accompanied by such fee, if any, as the authority may determine3. If the authority considers that the complainant4 has not taken all reasonable steps to resolve the matters complained of without proceeding by way of such a complaint to the authority, or that the complaint is frivolous or vexatious, it may decide that the complaint should not be proceeded with5. If the authority does not so decide, it must decide whether the height of the high hedge6 specified in the complaint is adversely affecting the complainant's