11. Action following instructions.

Instructions should be confirmed to the client in writing, including a summary of any advice given and of any actions which the client has agreed to take1. This is commonly combined with a client care letter which should be sent to the client at the outset of every transaction2.

Contact should be established with other parties involved in the transaction, for example, the other side's solicitor, the lender, and the estate agent. Where a solicitor does not know or know of the person or firm purporting to represent the other side in a conveyancing transaction he should check that person