142. Complaints against the BBC: Ofcom's role in handling and resolution.

Ofcom1 must set and publish procedures for the handling and resolution of relevant complaints2, where:

  1.  

    (1)     a relevant compliant has been referred to Ofcom in the following circumstances:

    1.  

      (a)     if a complainant is not satisfied with the resolution of a complaint by the BBC;

    2.  

      (b)     if a complainant considers, following the resolution of a complaint by the BBC, that the imposition by Ofcom of a sanction, where available, against the BBC may be appropriate;

    3.  

      (c)     if the BBC has failed to resolve a complaint within the time period set in its own procedures3; or

  2.  

    (2)     Ofcom has exercised its

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