Ofcom1 must set and publish procedures for the handling and resolution of relevant complaints2, where:
(1) a relevant compliant has been referred to Ofcom in the following circumstances:
(a) if a complainant is not satisfied with the resolution of a complaint by the BBC;
(b) if a complainant considers, following the resolution of a complaint by the BBC, that the imposition by Ofcom of a sanction, where available, against the BBC may be appropriate;
(c) if the BBC has failed to resolve a complaint within the time period set in its own procedures3; or
(2) Ofcom has exercised its
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