The carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo under the Montreal Convention1. Under EU legislation2, passengers have rights when their flight is cancelled and delayed including being offered reimbursement, re-routing and in some cases compensation3.
When an operating air carrier reasonably expects to deny boarding on a flight, it must first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. If boarding is denied to passengers against their will, the operating air carrier
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