613. Procedure for making a service complaint.

A person may not make a service complaint after three months beginning with the day on which the matter the person wishes to complain about occurred or (if it occurred over a period of time) the last day on which it occurred1. Longer time periods apply where the complaint relates to certain equality or discrimination matters2, and a person may make a service complaint after the end of whichever period applies to the complaint if, in all the circumstances, the specified officer considers it is just and equitable to allow this3. The statement of complaint4 must state:

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    (1)     how