613. Procedure for making a service complaint.

613.     Procedure for making a service complaint.

A person may not make a service complaint after three months beginning with the day on which the matter the person wishes to complain about occurred or (if it occurred over a period of time) the last day on which it occurred1. Longer time periods apply where the complaint relates to certain equality or discrimination matters2, and a person may make a service complaint after the end of whichever period applies to the complaint if, in all the circumstances, the specified officer considers it is just and equitable to allow