617. Making of complaints to the Service Complaints Ombudsman.

The Service Complaints Ombudsman1 may, on an application to the Ombudsman by a complainant2, investigate3:

  1.  

    (1)     a service complaint, where the Ombudsman is satisfied that the complaint has been finally determined4;

  2.  

    (2)     an allegation of maladministration in connection with the handling of a service complaint (including an allegation of undue delay), where the Ombudsman is satisfied that the complaint has been finally determined