After they receive a referral of a service complaint from the specified officer1, the Defence Council2 must decide whether the complaint is to be dealt with by a person or panel of persons appointed by the Council3 or by the Council themselves4. The person or panel of persons appointed to deal with the service complaint or (as the case may be) the Defence Council must decide whether the complaint is well-founded5 and if the decision is that the complaint is well-founded, decide what redress (if any), within the authority of the person or persons on the panel or (as
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