614. Admissibility.

After receipt of a statement of complaint1, the specified officer2 must decide whether the complaint is admissible in accordance with the following3. A complaint is not admissible if4:

  1.  

    (1)     it is about an excluded matter5;

  2.  

    (2)     it is made after the end of the specified time period for making a service complaint and the case is not one in which circumstances referred to in that provision apply6;

  3.  

    (3)     the complainant is not eligible to make the complaint7; or

  4.  

    (4)     the complaint is substantially the same as a complaint brought by the same person which has either been decided