After receipt of a statement of complaint1, the specified officer2 must decide whether the complaint is admissible in accordance with the following3. A complaint is not admissible if4:
(1) it is about an excluded matter5;
(2) it is made after the end of the specified time period for making a service complaint and the case is not one in which circumstances referred to in that provision apply6;
(3) the complainant is not eligible to make the complaint7; or
(4) the complaint is substantially the same as a complaint brought by the same person which has either been decided
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