294. Requirement for lettings agencies and property management agencies to belong to redress schemes.

(ii)     Redress Schemes and Client Money Protection Schemes

294.     Requirement for lettings agencies and property management agencies to belong to redress schemes.

A person who engages in lettings agency work1 or in property management work2 must be a member of an approved or government administered redress scheme3 for dealing with complaints4 in connection with that work5. Redress schemes provide for complaints against members to be investigated and determined by an independent person6.