Provision is made for the establishment of schemes, known as 'redress schemes', providing for the investigation and determination of complaints1 against persons who engage in estate agency work2 in relation to residential property3. 'Residential property' means any land that consists of or includes a building or part of a building4 the whole or part of which is used as a dwelling or as more than one dwelling5 or that is (or is to be) offered for sale on the basis that
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