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Commentary

67 Obligation to inform passengers of their rights

CARRIERS vol 6(1)B
| Commentary

67 Obligation to inform passengers of their rights

| Commentary

67 Obligation to inform passengers of their rights

Carriers are required to give passengers advance warning of their rights under Council Regulation (EC) 261/2004 by ensuring that, at check-in, that a notice is displayed stating: ‘If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance’1.

Where a passenger is denied boarding, his flight cancelled or delayed by at least two hours, the carrier must provide each qualifying passenger2

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