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Commentary

57 Denied boarding

CARRIERS vol 6(1)B
CARRIERS vol 6(1)B | Commentary

57 Denied boarding

CARRIERS vol 6(1)B | Commentary

57 Denied boarding

‘Denied boarding’ is defined by Council Regulation (EC) 261/2004 as a refusal to carry passengers on a flight, although they have presented themselves for boarding in accordance with the requirements of the Regulation, except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation1.

When a carrier reasonably expects to deny boarding on a flight, it is required first to call for volunteers among the passengers2 to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air

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