17 Carriage of passengers

17 Carriage of passengers

Train operating companies are obliged by the terms of their franchise agreement to provide a certain level of service1. They have considerable commercial freedom in respect of the types of ticket they offer. The franchise passenger train operating companies have collectively adopted the National Rail Conditions of Travel2. Train operating companies may apply additional conditions to certain tickets, in particular those purchased at a discount. For example, the tickets may be valid on specified routes or by specified trains only. There is a statutory obligation to participate in the various discount fare