Commentary

153 Determination of complaints

BUILDING SOCIETIES vol 6(1)
| Commentary

153 Determination of complaints

| Commentary

153 Determination of complaints

A complaint is to be determined by reference to what is, in the opinion of the Ombudsman, fair and reasonable in all the circumstances of the case1. When the Ombudsman has determined a complaint, he must give a written statement of his determination to the society and to the complainant2. The statement must give the Ombudsman’s reasons for his determination, be signed by him and require the complainant to notify him in writing, before a date specified in the statement, whether he accepts or rejects the determination3. If the complainant

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