Commentary

148 Preliminary considerations by the Ombudsman

BUILDING SOCIETIES vol 6(1)
| Commentary

148 Preliminary considerations by the Ombudsman

| Commentary

148 Preliminary considerations by the Ombudsman

On receipt of a complaint (and subsequently if necessary) the Ombudsman must have regard to whether the complaint is of a type that can be dealt with by the Financial Ombudsman Service1, whether the time limits2 have been observed, whether the complainant is an eligible complainant3 and whether the complaint should be dismissed without consideration of its merits4. Where the Ombudsman considers that the complaint or the complainant may be ineligible under the jurisdiction rules, he must give the complainant an opportunity to make representations before he reaches his decision and he must give

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