Commentary

142.3 Cooperation with the Ombudsman

BUILDING SOCIETIES vol 6(1)
| Commentary

142.3 Cooperation with the Ombudsman

| Commentary

142.3 Cooperation with the Ombudsman

A building society must cooperate fully with the Ombudsman in the handling of complaints1 against it2. Cooperation with the Ombudsman includes, but is not limited to, producing requested documents, adhering to any specified time limits, attending hearings when requested to do so and complying properly with any settlements or awards3.

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