Commentary

141.2 Inapplicability of certain time limits

BUILDING SOCIETIES vol 6(1)

141.2 Inapplicability of certain time limits

141.2 Inapplicability of certain time limits

A building society need not comply with certain time limits1 if:

  1. 141.2.1

        the complainant has already indicated in writing acceptance of a response by the society, provided that the response informed the complainant how to pursue his complaint if he remained dissatisfied2; or

  2. 141.2.2

        it sends to the complainant, within eight weeks of receiving the complaint, a response which offers redress3 or rejects the complaint and gives reasons for doing so, informs the complainant how to pursue his complaint with the society if he remains dissatisfied, refers to the

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