Commentary

138 Publicising the procedures

BUILDING SOCIETIES vol 6(1)
| Commentary

138 Publicising the procedures

| Commentary

138 Publicising the procedures

Where a building society is required to operate internal complaint handling procedures1, it must:

  1. 138.1

        refer in writing to the availability of its internal complaint handling procedures at, or immediately after, the point of sale2;

  2. 138.2

        publish details of its internal complaint handling procedures3, supply a copy on request, and supply a copy automatically to the complainant when it receives a complaint (unless the complaint is resolved by close of business on the next business day4); and

  3. 138.3

        display in each of its branches or sales offices

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