Workforce development: How to upskill your staff with technology

Workforce development: How to upskill your staff with technology


Legal technology is expediting change across the legal sector, particularly in the current climate, where we have seen many areas of the industry – the courts, arbitration, team management and even client meetings – radically disrupted by the effects of the Coronavirus pandemic.

Recent LexisNexis research on the effect of Covid-19 on law firm operations, has highlighted that there has been a widespread adoption of new tools, with a 45% growth in firms using teleconferencing software. 54% of employees also expressed a desire to work from home on a part-time basis post-crisis, with around half stating they felt their firm would permanently change their HR policy to adopt new remote working practices.

Therefore, change is afoot and firms and legal teams will increasingly need to find new ways of managing contracts, workflows and communication through technology. Those with a dedicated IT team will be able to handle this in-house, but smaller practices will need to decide whether to rely on external consultants or hire in new talent to stay on top of technology enhancements.


Workforce development – no one size fits all


There are various strategies that firms can adopt when introducing new technology to the business. Here are a few ideas to get you started:

External consultants

The easiest ‘plug and play’ option for obtaining the right skills in a time critical scenario is to bring in a specialist consultant. Although this provides an on-tap resource, it can be the most expensive option in the long-term. Furthermore, time and effort will need to be set aside for properly briefing the consultant and bringing them up to speed.

Hiring professionals

Firms with sufficient budget are hiring dedicated innovation managers to handle the process of integrating new technology products, upskilling employees and liaising with IT managers to ensure a joined-up approach. Law firms that intend to invest heavily in legal tech will benefit from having an in-ho

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About the author:

Amy leads the content marketing strategy for LexisNexis UK, writing thought leadership and product content for marketing campaigns, insight reports and legal industry magazines. She is an established writer and researcher, having contributed in national publications, such as City A.M. and Financial IT. She is also one of the writers and digital editors of LexisNexis' insights blogs, the Future of Law and the In-house blog.