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Tell us about your background and your current role...
After a number of years practising at a large City law firm, I started my in-house career as general counsel and Head of Risk and Legal Affairs for Visa in the UK. I then moved to San Francisco where I became the Deputy Chief Risk Officer for Visa globally.
My next role was Head of Legal and Privacy at Amadeus in Madrid. Now I am Special Counsel at Jones Day as well as CEO of a company that is developing an off-the shelf SaaS tool to assist companies to comply more easily with the many laws and regulations
in place today. My roles have given me an interesting insight into the myriad of issues associated with data breaches.
What happens when there has been a data breach?
It rarely happens that someone says: “we've been hacked”. You start seeing strange things going on in subsidiaries or in your own company. Someone notices something unusual from a technology perspective, for example in the software looking
at the data leaving your system. It could also be that someone loses their computer or a disk. Keep an open mind as to whether it is an internal or external culprit – over half of breaches are by insiders.
Being contacted by the police or your bank is another indication. With cardholder information, what normally happens is that cardholders will call their bank to say they have noticed unusual transactions. The bank will contact one of the card schemes
or call the police and they will then start trying to track down where the
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Since joining LexisNexis in 2009 Sophie has worked on developing our legal and business content for the in-house legal community. She also runs various networking and mentoring groups for in-house lawyers and works with schools to promote social mobility within the legal profession.
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