How to assess and measure the quality of your in-house legal team

How to assess and measure the quality of your in-house legal team

The Chief Legal Officers’ Forum, facilitated by Sophie Gould, Head of the LexisPSL
In-house team at LexisNexis, met to discuss the value and effectiveness of measuring the quality of
in-house legal departments. Central to the discussion was identifying the pitfalls and sharing practical lessons that can be learned from adopting such metrics into the business.

The key topics discussed in this paper are as follows:

  • Why build and use metrics?
  • Cost-saving vs. time-wasting
  • How to gather data and metrics
  • Challenges and practical lessons
  • Aligning with the business
  • What would an ideal metric measure?

The Forum opened with the acknowledgment that many in-house legal teams are struggling to incorporate metrics into their work. The general consensus amongst the Chief Legal Officers (CLOs) in attendance was that little was being done by their legal teams to measure their performance or gather information that could be used to demonstrate their quality.

Read the full paper here >

Related Articles:
Latest Articles:
About the author:

Sophie is Head of Learning & Development at F-LEX Legal - an award winning legal tech startup helping law firms and organisations manage a flexible work force and supporting lawyers to make smarter life/work choices. 

As part of her portfolio career Sophie runs various learning and development and networking forums for in-house lawyers and mentors junior lawyers.  These include Flying Solo for small and solo legal teams and Aspire for junior in-house lawyers which she runs for LexisNexis UK.  She also works with schools and organisations to promote social mobility within the legal profession, working with The Social Mobility Business Partnership and Aspiring Solicitors. 

She trained as a lawyer in the City and worked as an in-house lawyer for 10 years including as Head of Legal for Virgin Radio and Ginger Media Group.  

Outside of work she is happily married with three sons and enjoys morning walks along the beach with her two dogs.