Breakfast Briefing - How can law firms rebuild your trust?

Breakfast Briefing - How can law firms rebuild your trust?


In an era where frequent panel reviews seem ever more common and pricing certainty, transparency, working practices and client relationship management are increasingly under the spotlight – are law firms losing your trust?

Professional service firms have long sought to be their client’s trusted advisors. The top tier management consultants often fill that role for the CEO, the big four accountancy practices for the CFO.

Yet as General Counsel, do you view your law firms in the same way?

Following on from last year’s research into the voice of the client in the top 50 law firms, LexisNexis has commissioned the University of Cambridge Judge Business School to investigate the trust between in-house legal teams and their panel firms.

Join us on the day to:

  • Hear a summary of the key findings
  • Join in an interactive simulation to illustrate key points
  • Gain best practice and practical advice on how to maximise

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About the author:

Louisa leads marketing for the in-house legal community at LexisNexis. She joined the dedicated in-house team at LexisNexis four years ago and has a passion for driving and facilitating initiatives which are customer-focused at their heart. Her vision is to support in-house counsel succeed in their fast-evolving role based on deep insight, data analysis and best practice gathered across the in-house community.

Prior to her in-house focused role, Louisa led the marketing for the bar and mid-market private practice sectors as well as product marketing lead for LexisPSL – LexisNexis’ cloud based, practical guidance and legal research software solution.

She brings 20 years’ marketing experience both client and agency side, specialising in B2B marketing in the Legal, TMT (Telco, Media and Technology) and Financial Services industries. In both South Africa, Europe and the UK.

Louisa is also an active member on the LexisNexis Gender Equality Matters (GEM) steering committee and is involved with the Families at LexisNexis Group which brings together, supports and lobbies for change those with an interest in balancing the challenges of work and family.