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Despite in-house teams championing change to the traditional law firm model, recent research suggests that their voice is not always heard and there continues to be a significant disconnect between what in-house teams want and what law firms deliver.
Our LexisNexis report Amplifying the Voice of the Client, produced in conjunction with Dr Kishore Sengupta at Cambridge’s Judge Business School makes it clear that in-house teams want changes across the board from law firms; including reassessing working practices, pricing, firm structures and client relationship management.
Where is the disconnect between law firm and client?
There are 3 persistent causes of disconnect that arose from the research:
“Clients are getting serious about the way they select law firms to work with. Firms are not realising the seriousness of panel reviews. These reviews are not something to be tolerated before reverting to old ways of working, but rather a wakeup call to the firm to either change or lose out on the work.” Stéphanie Hamon, Managing
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Since joining LexisNexis in 2009 Sophie has worked on developing our legal and business content for the in-house legal community. She also runs various networking and mentoring groups for in-house lawyers and works with schools to promote social mobility within the legal profession.
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