Rely on the most comprehensive, up-to-date legal content designed and curated by lawyers for lawyers
Work faster and smarter to improve your drafting productivity without increasing risk
Accelerate the creation and use of high quality and trusted legal documents and forms
Streamline how you manage your legal business with proven tools and processes
Manage risk and compliance in your organisation to reduce your risk profile
Stay up to date and informed with insights from our trusted experts, news and information sources
Access the best content in the industry, effortlessly — confident that your news is trustworthy and up to date.
With over 30 practice areas, we have all bases covered. Find out how we can help
Our trusted tax intelligence solutions, highly-regarded exam training and education materials help guide and tutor Tax professionals
Regulatory, business information and analytics solutions that help professionals make better decisions
A leading provider of software platforms for professional services firms
In-depth analysis, commentary and practical information to help you protect your business
LexisNexis Blogs shed light on topics affecting the legal profession and the issues you're facing
Legal professionals trust us to help navigate change. Find out how we help ensure they exceed expectations
Lex Chat is a LexisNexis current affairs podcast sharing insights on topics for the legal profession
Printer Friendly Version
Despite in-house teams championing change to the traditional law firm model, recent research suggests that their voice is not always heard and there continues to be a significant disconnect between what in-house teams want and what law firms deliver.
Our LexisNexis report Amplifying the Voice of the Client, produced in conjunction with Dr Kishore Sengupta at Cambridge’s Judge Business School makes it clear that in-house teams want changes across the board from law firms; including reassessing working practices, pricing, firm structures and client relationship management.
Where is the disconnect between law firm and client?
There are 3 persistent causes of disconnect that arose from the research:
“Clients are getting serious about the way they select law firms to work with. Firms are not realising the seriousness of panel reviews. These reviews are not something to be tolerated before reverting to old ways of working, but rather a wakeup call to the firm to either change or lose out on the work.” Stéphanie Hamon, Managing Director and Head of Commercial Management at Barclays Legal.
Can the gap be bridged?
The report does confirm, however, that evidence from other professional service sectors suggests the disconnect can be repaired though concrete actions. It broadly identifies five recommendations your law firm should consider:
“It would be wonderful to have our panel tell us about what’s going on in the sector. We don’t want competitor specific information, but surely there are trends and implications that they can share.”
What, if anything, can in-house counsel do to support change?
During the research, in-house counsel did acknowledge that more could be done to support their firms work in a different way.
This included being clearer with expectations; giving greater thought to how work is allocated and being more straightforward with the way you select law firms to work with.
Rob Booth, General Counsel and Company Secretary at The Crown Estate, sums it up well. He cited “transparency, clarity and consistency” as his suggestions for the three key elements to improving the relationship.
Click here to download the full report, with detailed analysis.
An evolving journey
There is certainly desire on both sides to find new ways of working that provide greater transparency and an adaptable, flexible approach.
Nonetheless, as highlighted there are steps – on both sides of the divide – that can be taken to help bridge the gap. And that is just a start.
Continue dialogue. Sharing learnings is another critical step to explore what works and the make it work even better.
To this end, we have been supporting in-house counsel forge partnerships that add value and enable you and your business to seize opportunities for over 10 years, sharing best practice from fellow in-house counsel and experts through interviews, discussion papers and selective networking events.
Listening and learning to you, the in-house community, we continually develop exclusive guidance and practical advice on working with law firms and sourcing legal services. From examining remuneration options and innovative ways of working with law firms to setting up a panel or even exploring potential sources of legal services beyond traditional law firms. Find out more about how our portfolio – tailored specifically for in-house counsel – can support you bridge the gap.
0330 161 1234