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As reported in Legal Futures, The Legal Services Ombudsman has been commenting on the regulation o
f online legal services. He thinks that users should be able to get redress if something goes wrong or they are 'led up the garden path' by vendors.
This could lead to questions of who ultimately regulates this type of service. Is it an organisation like the Solicitors Regulation Authority or a consumer watchdog like the Office of Fair Trading? Also will vendors need to take out professional indemnity insurance as if they were a law firm?
Anyone offering, or thinking of offering, self-service online legal documents to consumers should take note.
A declaration of interest, LexisNexis offers LawyerLocator, that provides free self-service legal documents amongst other things.
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